Support

Order Sync Watchdog watches paid orders and emails you when one stays unfulfilled longer than the window you set in Settings. The default window is 12 hours.

Set it up

1. Install the app and approve the subscription. The trial is 7 days.
2. Open Settings and enter the email that should receive alerts.
3. Stuck orders appear on the home screen. Fulfilling the order clears it.

Common questions

A new order is not on the list

That is expected. An order appears only after it has stayed paid and unfulfilled for your whole alert window, 12 hours by default.

Why didn't I get an email for older orders?

Orders that were already paid when you installed the app are marked "Imported history" and do not send an email, so installing does not flood you with alerts about old orders.

How quickly do alerts arrive?

The app listens to Shopify webhooks and also re-checks your orders about every 15 minutes, so an alert arrives within about 15 minutes of an order passing its window.

Billing

$9 per month after a 7-day free trial, billed through Shopify. The charge appears on your Shopify invoice, not as a separate card payment. Development stores get a test charge and are never billed.

To stop paying, uninstall the app from your Shopify admin. That cancels the subscription. For billing questions, including refunds, email us with your shop's address.

Your data

The app stores order status only, never customer names, emails or addresses. When you uninstall, the app's data for your shop is deleted within 48 hours after Shopify's deletion request. Details are in the privacy policy.

Contact

Email support@ivora.life. Include your shop's .myshopify.com address.