Terms of Service

Agreement to Terms

By accessing or using Ivora's AI contract analysis platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.

Description of Service

Ivora provides an AI-powered contract analysis platform that helps users analyze, review, and understand contracts. Our Service includes:

• AI-powered contract analysis and risk identification
• Deadline and obligation extraction
• AI-suggested redlines and contract improvements
• Custom policy playbooks for automated compliance checking
• Plain-language contract summaries
• Multi-language support (7 languages)

User Accounts

To use our Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account
• Not share your account credentials with others
• Not create multiple accounts for the same person or entity

We reserve the right to suspend or terminate accounts that violate these Terms.

Acceptable Use Policy

You agree not to use our Service to:

• Upload malicious files, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service for any illegal purpose or to violate any laws
• Upload contracts that you do not have the right to share or analyze
• Reverse engineer, decompile, or attempt to extract our AI models or algorithms
• Resell, redistribute, or provide access to our Service to third parties without authorization
• Use automated tools to scrape or extract data from our platform
• Interfere with or disrupt the integrity or performance of our Service
• Harass, abuse, or harm other users or our staff

Intellectual Property

Ownership and rights regarding intellectual property:

Your Content

You retain all ownership rights to the contracts and documents you upload. By uploading content, you grant us a limited license to process it for the purpose of providing our Service. We do not claim ownership of your contracts.

Our Content

Ivora and its licensors own all rights, title, and interest in the Service, including our software, AI models, algorithms, user interface, and branding. You may not copy, modify, or create derivative works of our Service.

Feedback

If you provide feedback, suggestions, or ideas about our Service, you grant us the right to use them without compensation or attribution.

Payment Terms

If you subscribe to a paid plan:

• Subscription fees are billed in advance on a monthly or annual basis
• Prices are in USD unless otherwise stated
• We use Stripe for secure payment processing — we do not store your card details
• You authorize us to charge your payment method for recurring subscription fees
• Failed payments may result in service suspension

Refunds

We offer a 14-day money-back guarantee for annual subscriptions. Monthly subscriptions are non-refundable. Pay-per-contract purchases are non-refundable once analysis is complete. Refunds are processed within 5-10 business days.

Price Changes

We reserve the right to change our prices with 30 days advance notice. Price changes will apply to your next billing cycle after the notice period.

Cancellation & Termination

Regarding account cancellation and termination:

• You can cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of your current billing period
• You will retain access to paid features until the end of your billing period
• We may suspend or terminate your account for violation of these Terms
• Upon termination, your right to use the Service ceases immediately
• You can request deletion of your data as per our Privacy Policy

Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted access:

• We target 99.9% uptime but do not guarantee it
• We may perform scheduled maintenance with advance notice when possible
• We are not liable for downtime due to factors beyond our control
• We may modify, suspend, or discontinue features with reasonable notice

Indemnification

You agree to indemnify, defend, and hold harmless Ivora and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload to the Service

Dispute Resolution

We hope to resolve any disputes amicably. If you have a concern, please contact us first using our Contact Us form.

Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

Jurisdiction

Any legal action arising from these Terms shall be brought exclusively in the courts of [Your Jurisdiction]. You consent to the personal jurisdiction of these courts.

Informal Resolution

Before filing any formal legal action, you agree to attempt to resolve the dispute informally by contacting us. We will try to resolve the issue within 60 days.

Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by posting the updated Terms and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ivora regarding the Service and supersede all prior agreements and understandings.

Contact Us

If you have any questions about these Terms of Service, please contact us.

Select 'Legal Inquiry' category in the Contact Us form